⚡ Quick Answer
The FCA deadline for PPI claims was 29 August 2019. Most claims are now closed. However, the Plevin ruling (undisclosed commission) may still apply in some cases. The Financial Ombudsman Service handles ongoing cases. Average successful payout was £3,200.
What Was PPI?
Payment Protection Insurance (PPI) was sold alongside loans, credit cards and mortgages to cover repayments if you couldn't work due to illness, accident or unemployment. It was mis-sold on a massive scale — banks sold it to people who:
- Were already ineligible (self-employed, pre-existing conditions)
- Weren't told they had it or didn't need it
- Were pressured into buying it
- Could have got equivalent cover much cheaper elsewhere
The Plevin Rule — Still Claimable in Some Cases
The Plevin v Paragon Personal Finance Supreme Court ruling means that if you were not told the level of commission earned on your PPI (typically 50–70%), you may have a claim even after the deadline. The FCA issued specific guidance on this. Check with the FCA's PPI resource ↗.
Official Resources
Use the FCA's official PPI guidance ↗ and the Financial Ombudsman PPI page ↗ as your primary references. Both are free.
What to Do If You Think You Have a Claim
- Check if the deadline applies to your specific situation
- Contact the bank directly with a formal written complaint
- If rejected, go to the Financial Ombudsman Service ↗ — free and independent
- Consider the Plevin undisclosed commission angle
Frequently Asked Questions
- Plevin commission claims survived the 2019 deadline — court route, not ombudsman
- A free Subject Access Request forces lenders to search old records
- Never pay a claims firm for form-filling you can do free
Insider Notes
PPI didn't fully close in 2019 — it changed shape: undisclosed-commission (Plevin) claims survived the deadline, typically where commission exceeded 50% of premiums and was never disclosed.
Paperwork archaeology wins these cases: a free SAR compels a full record search, and the policy often appears only as a three-letter code on statements.
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