Quick Answer
Packaged Bank Account Claims UK: You can claim for free yourself. Never pay an upfront fee to a claims management company. The Financial Ombudsman Service ↗ is free and independent.
- Never pay a claims firm for form-filling you can do free
- A free Subject Access Request forces lenders to search old records
- Plevin commission claims survived the 2019 deadline — undisclosed commission over ~50% is the trigger
Beyond the Basics
Paperwork archaeology wins these cases: Subject Access Requests force lenders to search records at no cost to you, and policy references hide in old statements under codes like ASU, LPI or 'payment cover'.
The post-deadline landscape is narrower but real: Plevin-based commission claims run through courts, not the ombudsman, and commissions on PPI averaged 67% — far above the unfairness threshold courts apply.
Packaged Bank Account Claims UK
This guide explains your rights and how to claim what you're owed. FindYourPPI.com provides independent information to help you navigate the UK financial complaints process.
Do You Need a Claims Management Company?
No. You can make most financial claims yourself for free. Claims Management Companies (CMCs) typically charge 15–30% of any payout. Here's who you can complain to directly:
| Route | Cost | Who It's For |
|---|---|---|
| Financial Ombudsman Service ↗ | Free | Banks, insurers, lenders |
| Small Claims Court ↗ | From £35 | Smaller claims under £10,000 |
| Direct complaint to lender | Free | Always try this first |
| Claims Management Company | 15–30% of payout | Only if you prefer not to do it yourself |
Step-by-Step: How to Make a Financial Claim
- Gather evidence — account statements, correspondence, original agreements
- Write a formal complaint to the firm's complaints department
- Wait up to 8 weeks for a Final Response Letter
- If rejected or unsatisfied, escalate to the Financial Ombudsman Service (FOS)
- FOS investigation — takes 3–9 months but is free and independent
Key Financial Complaints Bodies
- Financial Ombudsman Service — Complaints ↗
- FCA — How to Complain ↗
- Citizens Advice — Financial Services ↗
- MoneyHelper — Making a Complaint ↗
Frequently Asked Questions
In Plevin v Paragon the Supreme Court ruled that undisclosed high commission (often 50–70% of premiums) made PPI sales unfair. Even if a mis-selling claim failed, a commission-based claim may still succeed.
No — claims can be made directly for free, and claims firms take a significant slice of any award. The process is form-filling, not law.
The FCA's main deadline passed in August 2019, but claims remain possible where you were never properly informed, only recently discovered the policy, or via Plevin commission claims — often through the courts rather than the ombudsman.
Check old statements and agreements for terms like PPI, LPI, ASU or 'payment cover', or write to old lenders — a Subject Access Request forces a full record search.
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