Quick Answer
Financial Ombudsman PPI Complaints: You can claim for free yourself. Never pay an upfront fee to a claims management company. The Financial Ombudsman Service ↗ is free and independent.
- Plevin commission claims survived the 2019 deadline — undisclosed commission over ~50% is the trigger
- A free Subject Access Request forces lenders to search old records
- Never pay a claims firm for form-filling you can do free
Insider Notes
Evidence, not memory, decides old-policy claims: Subject Access Requests force lenders to search records at no cost to you, and policy references hide in old statements under codes like ASU, LPI or 'payment cover'.
PPI didn't fully close in 2019 — it changed shape: undisclosed-commission (Plevin) claims survived the deadline, and commissions on PPI averaged 67% — far above the unfairness threshold courts apply.
Financial Ombudsman PPI Complaints
This guide explains your rights and how to claim what you're owed. FindYourPPI.com provides independent information to help you navigate the UK financial complaints process.
Do You Need a Claims Management Company?
No. You can make most financial claims yourself for free. Claims Management Companies (CMCs) typically charge 15–30% of any payout. Here's who you can complain to directly:
| Route | Cost | Who It's For |
|---|---|---|
| Financial Ombudsman Service ↗ | Free | Banks, insurers, lenders |
| Small Claims Court ↗ | From £35 | Smaller claims under £10,000 |
| Direct complaint to lender | Free | Always try this first |
| Claims Management Company | 15–30% of payout | Only if you prefer not to do it yourself |
Step-by-Step: How to Make a Financial Claim
- Gather evidence — account statements, correspondence, original agreements
- Write a formal complaint to the firm's complaints department
- Wait up to 8 weeks for a Final Response Letter
- If rejected or unsatisfied, escalate to the Financial Ombudsman Service (FOS)
- FOS investigation — takes 3–9 months but is free and independent
Key Financial Complaints Bodies
- Financial Ombudsman Service — Complaints ↗
- FCA — How to Complain ↗
- Citizens Advice — Financial Services ↗
- MoneyHelper — Making a Complaint ↗
Frequently Asked Questions
In Plevin v Paragon the Supreme Court ruled that undisclosed high commission (often 50–70% of premiums) made PPI sales unfair. Even if a mis-selling claim failed, a commission-based claim may still succeed.
The FCA's main deadline passed in August 2019, but routes remain: Plevin-style undisclosed-commission claims and cases with exceptional circumstances — often through the courts rather than the ombudsman.
No — claims can be made directly for free, and claims firms take a significant slice of any award. The process is form-filling, not law.
Check old statements and agreements for terms like 'payment protection', 'loan protection', 'ASU', or write to old lenders — they must search records back many years.
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