Quick Answer
PPI Refund Calculator — How Much Am I Owed?: You can claim for free yourself. Never pay an upfront fee to a claims management company. The Financial Ombudsman Service ↗ is free and independent.
- Plevin commission claims survived the 2019 deadline — undisclosed commission over ~50% is the trigger
- A free Subject Access Request forces lenders to search old records
- Never pay a claims firm for form-filling you can do free
The Details That Decide Outcomes
Paperwork archaeology wins these cases: a free SAR compels a full record search, and the policy often appears only as a three-letter code on statements.
PPI didn't fully close in 2019 — it changed shape: Plevin-based commission claims run through courts, not the ombudsman, typically where commission exceeded 50% of premiums and was never disclosed.
PPI Refund Calculator — How Much Am I Owed?
This guide explains your rights and how to claim what you're owed. FindYourPPI.com provides independent information to help you navigate the UK financial complaints process.
Do You Need a Claims Management Company?
No. You can make most financial claims yourself for free. Claims Management Companies (CMCs) typically charge 15–30% of any payout. Here's who you can complain to directly:
| Route | Cost | Who It's For |
|---|---|---|
| Financial Ombudsman Service ↗ | Free | Banks, insurers, lenders |
| Small Claims Court ↗ | From £35 | Smaller claims under £10,000 |
| Direct complaint to lender | Free | Always try this first |
| Claims Management Company | 15–30% of payout | Only if you prefer not to do it yourself |
Step-by-Step: How to Make a Financial Claim
- Gather evidence — account statements, correspondence, original agreements
- Write a formal complaint to the firm's complaints department
- Wait up to 8 weeks for a Final Response Letter
- If rejected or unsatisfied, escalate to the Financial Ombudsman Service (FOS)
- FOS investigation — takes 3–9 months but is free and independent
Key Financial Complaints Bodies
- Financial Ombudsman Service — Complaints ↗
- FCA — How to Complain ↗
- Citizens Advice — Financial Services ↗
- MoneyHelper — Making a Complaint ↗
Frequently Asked Questions
Check old statements and agreements for terms like PPI, LPI, ASU or 'payment cover', or write to old lenders — they must search records back many years.
The FCA's main deadline passed in August 2019, but routes remain: Plevin-style undisclosed-commission claims and cases with exceptional circumstances — often through the courts rather than the ombudsman.
No — you can claim yourself at no cost, and claims firms take a significant slice of any award. Free templates do the same job.
In Plevin v Paragon the Supreme Court ruled that hidden commission on PPI created an unfair relationship. Even if a mis-selling claim failed, you may reclaim the commission portion plus interest.
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